First of all, we would like to assure you that it is not possible for us or anybody else to repeat � transaction attempt after it has been unsuccessful.
We have once again fully reviewed your case.
Regarding the specific transaction you are referring to we have information that it has been initiated by you, has passed several stages of verification in our system, confirmed by you, and eventually was declined by the Bank prior to the final stage.
We are sorry that this situation may have given you such concerns and some sort of misunderstanding has led you to accuse us.
Thank you for taking the time to bring your concerns to our attention as we now address the matter for you.
We welcome any feedback as this provides us with valuable insight into our services from the customer?