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Casino Heroes

Online Casino Detail

Svailability available
Software Microgaming, NetEnt, Evolution Gaming, Betsoft, Playn GO, Realistic Games, Quickspin, Yggdrasil Gaming, Push Gaming, Pragmatic Play, Gamomat, High5Games, Red Tiger Gaming, Playson, Iron Dog Studios, Big Time Gaming, Blueprint Gaming, SG Gaming, Red Rake Gaming
Deposit Methods Bank Wire Transfer, MasterCard, Neteller, Visa, Skrill, PugglePay
Withdrawal Methods Bank Wire Transfer, MasterCard, Neteller, Visa, Skrill
Withdrawal Times EWallets: 24 hours
Card Payments: 3-5 days
Bank Transfers: 48-72 hours
Cheques: Not offered
Pending Time: 0-72 hours
Withdrawal Limit No Limits
Affiliate Program
Casino Type Instant Play, Mobile
Manual Flushing No
RTP Not stated
Currencies Euros, Swedish kronor
Languages Finnish, Norwegian, Swedish, English, German
Licences Malta Gaming Authority, Swedish Gambling Authority
Company Hero Gaming Limited Casinos
Established 2014
Live Chat Yes
Contact Support Email: [email protected]
Casino Heroes

Three island challenges, boss fights, and the magical currency of rubies. Ifyou? I?m going to help you to make sense of it all.

Casino Heroes strives to stand out from the pack by sending players on


conquering each challenge by providing them with free spins and other prizes.

Aside from the adventures, players will find several hundred slots and casino

games, including live dealer tables and video poker options.

A minimum ?

if you?re lucky enough to accumulate your rewards, your payout should be

approved within 24 hours and in your possession in less than five days.

If you enjoy bonuses, there are new player offers, but the focus is primarily

on the adventure mission concept, with additional perks like ?double your speed?

rewards as part of the overall promotional program.

Casino Heroes is fully licensed and regulated by three of the top agencies.
It is open to players in several countries, except for the United States and
seven other jurisdictions.



something new and different. Casino Heroes has an exciting theme and unusual way

for players to collect loyalty rewards and that makes it stand out. While

banking could be expanded to offer more alternative methods of funding, it?s

fee-free (if you limit yourself to three payouts a month) and has a relatively


games, as the casino hosts five hundred slots and table variations, plus some

live dealer action as well.

Game Variety

The list of slot games puts CasinoHeroes.


near the one-thousand-plus games that some of the newer sites tend to offer.

While the actual casino varies greatly depending on location, the slot banks do

have plenty of jackpot games, a wide range of themes, and can be played at

different denominations. The table games cover the basics plus add a few fun

twists, but there?s always room for more. Video poker is in the same boat, and

specialty games are missing from this casino.


I?m deducting one star for two reasons.

There isn?

paysafecard alternative that is popular with some online players, nor is there a

Bitcoin alternative. It?

e-wallets, and Trustly for UK players when so there are so many good viable

financial options that could be added. The second reason is for lacking a

dedicated banking page that details all of the deposit and withdrawal methods

and the pertinent features for each.


The welcome bonus gives new customers an option of a deposit match or batches

of free spins if they?re willing to deposit more into their betting account.


more interesting when you look at the overall premise of the site and the ways

to earn additional free spins and other bonus rewards by playing games and


things to the next level, especially for players used to traditional online

loyalty programs that don?t provide many benefits.

Customer Service

If you look at the quality of customer service alone, the rating would be

But I was compelled to lower it because the department isn?

24 hours a day and is not available for phone inquiries.

User Interface

I?ll say this a few times throughout this review, but the best feature of

website usage itself is the fast and complete loading of all of the games. I

can?t tell you how frustrating it can be to look through slot banks and have to


?fun? when there are over a thousand games to review, let me tell you.


PCs or laptops.

The Basics About Casino Heroes


Hero Gaming.


launched by the company.

Casino Heroes hit the internet in 2014 with a focus on Scandinavian

countries, although the list of acceptable regions is quite lengthy. The

Japanese market was targeted next, with the launch of CasiTabi.


Hero Gaming takes an innovative approach to internet betting with custom

features for players. It utilizes some different software providers, and the

adventure quests take things to the next level with a fun, unique, and ongoing

twist to standard wagering.

Everyone is accepted except for players from the United States, Italy,
France, Guyana (French Guiana), R?

Casino Heroes is licensed and regulated by the Malta Gaming Authority and the

Cura? Gaming Commission.

UK Gambling Commission.

The Casino Heroes Adventures

While I think that the adventures are fun for players as they enhance the

gaming experience and are an unusual way to issue loyalty prizes, they can be

confusing. It would be beneficial for players if Casino Heroes would include a

?how to? video to demonstrate how they work.

As a video isn?

I?ve had a chance to read through everything thoroughly.

There are three islands and various regions.

of difficulty. Treasure Island is the easiest, Rock of Riches is

Mythical Mountains is the most challenging.

Each island offers either fifteen or twenty treasures and anywhere from ten

to thirty-nine bosses.

The treasures are your value-added gifts, and the bosses are there to stop

you from claiming them.

Once you complete a region by satisfying the gaming requirements, you meet

the boss. You have to win the battle with the boss to be able to move on to the

If you?

Ruby Store. If you?

but you do get to claim a five-free-spins consolation prize.

There is a progress bar so you can monitor how much headway you?

You only need a minimum of ?

Rubies are the magical currency on the island.

Hero Spins, Super Hero Spins, or Mega Hero Spins.

Ruby Store.

The adventures take the place of a traditional loyalty club by monitoring

levels of play and issuing rewards for reaching different plateaus.

I think it?
but it could use a more straightforward explanation, as it took me a while to
figure out the concept and the ins and outs of the program. While there are some
I?m probably still lacking, you should get the gist.


Evolution Gaming, Microgaming, NetEnt, Play ?
Quickspin, and Yggdrasil. If you?
even vaguely familiar with online slots, you probably recognize at least a few
of these names, as they?re some of the most prominent online casino software
developers out there today.

The slot banks will vary greatly depending on a player?

average out at about 450 slot games on the full website and just above half for

mobile play.

Some of the most popular games, determined by Casino Heroes players, are



Twin Spin Deluxe, Viking Gods Thor and Loki, and Pumpkin Smash.

For players who enjoy the progressive jackpot versions (and who doesn?
right?), there are some millionaire makers in the mix. These prize points will
change by the time you read this, but when I wrote it, Mega Fortune was showing
Hall of Gods surpassed the ?
Holmes and the Stolen Stones at ?
K, and Power Force Villains approaching the ?

A few slots that you may already know? Guns N?
Planet of the Apes, Dracula, The Phantom of the Opera, Fairytale Legends Hansel
Gretel, and Jack Hammer 2.

I like the setup in the slot game banks. It?
Rather than having to continuously click buttons to reveal a new batch of games
So if you select ? Jackpots,?
you?ll see all of the games in that category. It made things even easier on a
tablet, as misclicks were avoided when scrolling through the titles.

You can search for one particular game if you know what you?
but that?s the extent of the sorting features. You have a jackpots menu item,
but nothing additional like ?bonus round games? or various themes. On some
sites, that would cause frustration, but because of the website design and the
full loading of all slot options, it?s not a problem, as you can review
everything so easily anyway.

Casino Games

Casino games are separated out into Roulette, Blackjack, Table Games, and

Video Poker. It?

but the live dealer tables are integrated into those main casino sections.

I noted that the casino game areas do vary greatly depending on geographic

location. In areas that are open to more gaming selections, there are just under

twenty each of roulette and blackjack, and twenty-nine other tables. Video poker

can come in as high as fifteen games.

When converted to mobile play, though, these get narrowed down to just a few

games in each section.

Because there isn?

I counted fifteen amongst the regular casino tables.

Casino Hold ?

progressive jackpot poker game all enhance the typical gaming collection that

focuses on roulette and blackjack.

Specialty games like keno or scratch cards are lacking, but casino players

should enjoy the experience. The graphics are bright and bold, making selections

more comfortable with less chance of mistakes.

Banking Options

Occasionally, I?

logos in the footer area of the homepage but won?t provide a dedicated banking

That? CasinoHeroes.

everything else is fully disclosed.

Deposits and withdrawals are the essential services of a betting site, and

potential new customers should have the opportunity to review the entire

product, including their banking options.

I do understand that, just like the games, the banking will vary depending on

the location of the player, but that can be noted in a comprehensive listing.

I?m talking about things like minimums, maximums, fees, turnaround times, etc.


once rather, than leaf through the website pages trying to piece together the


Now, I will say that there is a mention of a banking page with a link

FAQs, but that link doesn?

So maybe the developers are working on launching a new section.

In the meantime, to make sure I provided an accurate listing, I did reach out

to customer service, but the live chat was closed, as it doesn?t operate around

That was enough to impress, as I can?

For players in the UK, I was told that the options are credit cards, Trustly,
Neteller, and Skrill. That was the extent of the information, though.

I did review the terms and conditions to put together more details, so the

following list should give you some proper guidelines on the methods accepted

and what they involve.

Casino Heroes does promote that they turn their internal approvals around

within 24 hours for payouts, and then the overall timing depends on the method


Withdrawal Methods

Bonus Promotions


and provide a unique way for players to earn some free spins and other prizes.

There are a few other promotional opportunities as well, though.

When it comes to the welcome bonus, players have their choice of two, and

each one has two parts that correspond to the first two deposits made into the


Welcome Bonus Option #1

Deposit one: Deposit a minimum of ?

plus 50 free spins on Starburst

Deposit two: Deposit a minimum of ?

Welcome Bonus Option #2

Deposit one: Deposit ?


Deposit two: Deposit ?

Swirly Spin


available to new players.

The wagering requirement on the deposit-matching funds is twenty times, but

it applies to the sum of the bonus and deposited amount together. If you deposit

?10 to get ?10, your twenty-times rollover is set on the ?20 total for ?400 in

required bets needed to fulfill the playthrough condition.

For free spins, the rollover comes into play with any winnings that are




?2,000 in wagering.

Casino Heroes uses what?

money is removed first before you receive a withdrawal. If you were awarded a

?10 bonus, for example, that ?10 is subtracted from your credit balance before a

payout is issued.

and your real cash can be withdrawn at any time without penalty.

Using your bonus money is the only way to offset your wagering requirement,
contribute 100% to your playthrough quest. Video poker comes in at 30%, and
table games will range from 0% to 10%, depending on the game.

Treasure Chest Additions

On CasinoHeroes.

to time, the casino will add some goodies to the chest ? just because.

For example, the current promotion is a free spins giveaway.

made a deposit within the last sixty days and played it through will find the

Twin Spin Deluxe in their treasure chest.

the forty-times rollover applies, but it?s always nice to get a gift, right?

Mobile Compatibility

When it comes to mobile accessibility, there are a few ways to access the

Casino Heroes website.

If you have an iPhone or iPad, you can download the iOS app.

Alternatively, anyone can use the site just by pulling it up in a mobile

browser. I accessed it on an iPad without the app, and it converted to a

The games loaded instantly, and I didn?

click a ?load more? button. Everything appeared all at once for a more natural

review of the gaming selections.

The menu is located at the top right instead of across the top like the full

site features, but everything is still there. You can review promotions and

participate in the island challenges without needing to pull out your laptop or


Customer Service

Hero Gaming is even creative with its customer service, calling their agents

Support Heroes.

giving it continuity and many things that allow it to stand out from the rest.

The department does operate on limited hours, though.

CET and there isn?

speaking with someone.

quickly. I left it late at night, and in the morning, the answer was there

waiting for me. While it did address my primary question and was very courteous,

I would have appreciated more information.

I asked about the banking options and any details for each, and was given a

list of the available methods but no mention of the minimums or fees. I also let

the agent know that the banking link didn?t take me anywhere, and that wasn?t

addressed either.

I?m not going to be too harsh about any of this, though.

You can?

You shouldn?

Casino Heroes.


I started this review out by talking about the unique theme that weaves

throughout the casino gaming. The adventures offer up a unique way for players

to receive some perks, but are certainly not required. If you want to register

and go straight to your favorite game or try out something new, you can go right

You won?

with the ?bosses.?

As far as player services go, the minimum ?

on the low end and should accommodate any online bettor. The payments should be

approved within 24 hours, so if you use Skrill or Neteller, you can have cash on

hand within a day.

Even though there is a 2.

fourth withdrawal of the month, so as long as you plan accordingly, it shouldn?t

be difficult to take advantage of fee-free transactions across the board.

While I would have liked to have been able to review a banking page, it did

give me the opportunity to contact customer service, and I found their response

to be quick and pleasant. Expanding customer service to 24 hours would

accommodate more customers, though.

Although the focus is on Scandinavian players, Casino Heroes markets to and

accepts international players with very few exceptions. Everyone is on a

different time clock, so it would help them to offer around-the-clock


When I look at the gaming itself, I do appreciate the combination of

different software providers, so more games are included. I also really liked

the fast loading and easy-to-scroll-through setup. I?m curious as to why the

live casino games wouldn?t be promoted more and isolated to a dedicated section

to make it easier for players who prefer them, though.

While there are ?
those sections could be expanded and some specialty games added to the
collection. Bingo, keno, scratch cards, and other parlor games are mainstays for
some players.

If you enjoy using a betting service that ventures out from the typical

website with a fun premise, plenty of progressive jackpot slots, and a top-notch

Casino Heroes should fit the bill.