This site closed my account after?
This site closed my account after losing over 10gs so they didn’t have to give me my bonus money for it so unprofessional.
This is what they sent me for bring a loyal customer.
Dear Trevor,
Thank you for contacting us earlier.
We inform you that all your accounts under Genesis Global have been self-excluded, you will no longer be able to log in to your account or create a new one.
Your most recent communication has been aggressive and your account, and any linked accounts, have been permanently closed based on clause 13. We shall not engage in further contact and reserve the right to report the matter to the police.
We understand that people can become frustrated when they sense that matters which they feel strongly about are not being dealt with as they wish. If that anger escalates into aggression or abuse towards our staff, we consider that unacceptable.
Aggressive or abusive behaviour includes language (whether verbal or written) that may cause staff to feel afraid, threatened or abused and may include threats, personal verbal abuse, derogatory remarks and rudeness.
We also consider inflammatory statements, remarks of a discriminatory nature and unsubstantiated allegations, to be abusive behaviour.
?Advise the customer that we consider their actions offensive, unnecessary and unhelpful and ask them to stop
?End telephone calls
?Terminate all direct contact with the customer
?Notify the police in cases where physical violence is used or threatened
and
Take any other action that we consider appropriate to the circumstances.
Best Regards,
Casino Planet Support Team
LICENSING AND REGULATION
This website CasinoPlanet. Genesis Global Limited of 28, GB Buildings, Level 3, Watar Street, Ta? Xbiex, XBX 1301, Malta. Genesis Global is a company incorporated under the laws of Malta with registration number C65325, that operates under a Class 1 on 4 license number MGA/CL1/1150/2015 issued on 5th August 2025, which is licensed and regulated by the Malta Gaming Authority and also regulated by the UK Gambling Commission, with License Number 000-045235-R-324169-008.
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Be smart find a better casino like DuxCasino they pay you and treat you with respect more I can say for Casino Planet just robbing people during covid.