Thank you for your review, and we are sorry to hear that your experience with us was not pleasant.
Understanding your frustration, please let us point out that it is clearly listes in our terms and conditions that players should only use deposit methods that are under their own name, and do not belong to a third party.
In relation to deposits and withdrawals of funds into and from Your Account, you shall only use such debit cards and other financial instruments that are valid and lawfully belong to you.
By registering your account with us, you are accepting these terms and conditions. The documents that were requested from you and the third party are to confirm that this payment method was not obtained unlawfully, however this does not mean that any winnings will be paid out as there is still a breach in the terms and conditions. The original deposit is always returned to the original payment method.
We do apologize for any delays in the verification process, this can sometimes take a bit longer than anticipated especially when extra checks need to be carried out or further documents are requested.
Should you have any questions, please do not hesitate to contact us.