Jennifer E2 reviews
I managed after forever. I ended up depositing that back & then some with zero wins. I then decided to chat in main & explain to a newbie that your lucks are few & far between, so bank it when you can & kept saying bank it when you win. Trying to ensure others don’t make the same mistake as me. I then got pulled aside for this by a chat host & interrogated, shortly after that I deposited & got banned. I shall see if they will pay me that back plus my pending small withdrawal. Phoned them gave them a piece of my mind & asked that they close my account. They banned me purely because they did not want me putting off other players or encouraging others to bank their winnings rather than pay it all back in to them. However they waited. I had deposited back all of my winnings back to them. I shall not ever be back! Advice to you.
Reply from Heart Bingo
Hi Jennifer, and thank you for your review.
Without being able to access your account, it would be difficult to comment on the specifics of this, so we will provide you a generalized response as to reasons why the account may have been closed.
The main reason we will enforce a closure is due to Responsible Gaming reasons. If a member, for any reason displays behaviours which lead us to concerns, we will act upon their best interests and enforce closures. The main reason for this is to prevent further deposits from being made which could potentially cause our members greater financial difficulty.
Whereas it is against our chat rules to make negative comments about your experience, as we want the rooms to be a fun and positive experience for all of our members, this in its own would not enforce a fixed term closure.
Ultimately, we always encourage our members to withdraw their funds little and often, and would not discourage any member from doing so. In fact if you are unable to withdraw the funds yourself due to the balance being under ? Customer Support Team who will withdraw the funds for you. We are committed to safe and responsible gaming and therefore we are always glad to see when members are withdrawing their winnings.
Paul B-Heart Bingo