I registered with them, wanting to play some rtg games, but the outcome of the whole thing was something unbelievable. I noticed lately that they have established a live chat facility to help players online if they really ever need something and to help with problems as all online casinos do. I just wanted to ask them if it’s possible not to fill up this absurd form that all rtg casinos have, for the card because I didn’t like the whole idea of it and it insults me and my intelligence as a player.
I know they have it stated in their terms and conditions, but I said to my self maybe they will make an exception. Just to let you know I have never asked for a withdrawal with them, just talking about the form. What followed was horrific.
They immediately blocked my account and blocked my ip so I wont talk to them anymore, except the bad things they have told to me. And imagine fellow gamblers I was talking only about a form. I had to change my ip just to talk to them and say to them my next steps, that I want my personal data deleted from their servers, as they are not theirs and they are my private property, since their terms and conditions don’t apply anymore. Even now they block every new ip I use to talk to them and bring them to their senses and they don’t want to talk.
I don’ understand one thing. How come the management or the high management or even the owner can allow the support to do whatever they want with the accounts of their players. This is absurd. It is the first time after all these years of gambling, I have been treated like this rudely. And we are talking about a form. Imagine if it was a serious situation, like involving money. I have filed a complaint against them to their licensor in Curacao and if their licensor don’t respond, the next step will be the police, a complain to the electronic crime and a complain to the Data Act Law department of the police. Since my account is officially closed with them their terms and conditions don’t apply anymore.
Please do not register in this casino. Maybe you can find a better one with rtg games, but as I see and read most of them do whatever they want. There are more reputable casinos out there and forget better these rtg games. I can see from the forum that there are numerous complains about these rtg casinos involving money.