Please be cautious to this casino because they hold my withdrawal 3 weeks long! Lucky live casino is powered by Vue tech software that is not so familiar software in the word of online casino. When i play to this casino and saw they’re giving bonus to their new players and they have roulette tournaments. Because of the roulette bonus i decided not to take their bonus and instead deposit and join in their high roulette so i deposited 0 to play table games and roulette minimum – per bet. I don’t fully understand the terms and condition so i want to ask the terms that i don’t understand clearly.
Anyway back when i’m playing the roulette and table games the result was good but i didn’t won from their roulette tournament after it ends but i managed to won + so i contacted their representative again on how can i cashout the winnings because i don’t have any wagering requirements they said that i need to verify my account first and make a withdrawal. So i did it i submitted my documents and after several days of bothering waiting my account is verified! After that i made withdrawal transaction to them the disappointing moment is when they said that it will only take 2-3 days but unfortunately 3 days had passed and my money is still pending!
This is so awful casino i received my money in my neteller account after 3 weeks seriously i don’t know why does it’s so slow but the important thing is my money is on my account. The graphical design of their casino is not that so professional they don’t have downloadable software and they prefer to use instant play it’s okay for me because the fair gaming is good. The other thing that they must improve is their customer support although they use social networking sites to promote their casino still its not sufficient to assist their customer by means of social networking sites. The overall performance of this casino is not great and i’ll give them 6/10 over all.