I have a few months long experience with Lucky Spins casino and most of it was unpleasant, to be completely honest. At some point I was really considering to filing a complaint against them. They are powered by Real Time Gaming software and offers a 24/7 live chat assistance.
I am quite lucky when it comes to wagering RTG bonuses, so a few months ago when I saw that Lucky Spins offered a 20$ no deposit bonus (they still offer it) with high wager of 60 x and max cashout 100$ I was really interested in the offer. I played only Aladdin Wishes slot that quite often can bring incredible winnings. After a few hours of playing I managed to clear wagering and had 90$ to withdraw. I spoke with support and they told me everything I need to send them in order to withdraw. I then made a minimum deposit with my card because at that time they didn’t offer any ewallet. I withdrew to my card and since they have 48 hour pending period just waited. I even had many screenshots that proved their unprofessionalism.
At the end, I received my withdrawal to Neteller. I spoke with support, I was connected to a manager. Overall I waited more than a month to receive my rightful winnings.
Overall, I played at this casino once again with their welcome bonus just because the offer was generous, but that time I didn’t meet wagering and busted. My experience with this casino was rough and I think they have a lot to improve, games on flash play laggs a lot and support often times is more than just rude, the withdrawals take too much time as well. I wouldn’t recommend them.