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Mrsmith Casino

Online Casino Detail

Svailability currently closed
Software NetEnt, Thunderkick, iSoftBet, Leander Games, Nyx Interactive, Playn GO, Quickfire, Quickspin, Red Tiger Gaming, Yggdrasil Gaming, Evolution Gaming
Deposit Methods Neteller, Paysafe Card, Entropay, Skrill, Visa, MasterCard, Trustly, Sofortuberweisung, PayPal
Withdrawal Methods Bank Wire Transfer, Neteller, Skrill, Visa, Entropay, Trustly, PayPal
Withdrawal Times EWallets: 0-1 hours
Card Payments: 2-5 days
Bank Transfers: 2-5 days
Cheques: Not offered
Pending Time: 24 hours
Withdrawal Limit
Affiliate Program Betsson Group Affiliates
Casino Type Instant Play, Mobile
Manual Flushing No
RTP Not stated
Currencies British pounds sterling, Euros
Languages English
Licences Malta Gaming Authority, UK Gambling Commission
Company BML Group Ltd Casinos
Established 2014
Live Chat Yes
Contact Support Mail Email: [email protected] Support Phone Telephone: +448082380075

Wow where do I start. I’ve been on this site a couple of years and used paypal to deposit back in the day around 2017. But in january 2019 I closed my paypal down. So used my visa to deposit since then.
No issues until I won and tried to withdraw ? The only option to withdraw was to paypal. So I thought. Simple mistake ill go onto chat and resolve it. The lovely operator proceeded to tell me id made a deposit by paypal. And I told her this was not possible as I hadn’t had a paypal account since January (it’s now april) she brushed that off and told me I was mistaken. So I took my time to screenshot the transactions id made on the site and even on my online banking. And she still said I was incorrect.

I went back into chat to speak to someone else and I asked him to confirm my last transaction and via what means it was done. My answer was it was today by visa! I have proof. So I asked what is the need to withdraw back to paypal. He couldn’t answer and told me I that the site needed verification that my paypal account wasn’t in use anymore. So they can remove it and let me withdraw to my visa id debited on.
So I screenshoted it and sent it through verification as requested. An hour later I got a response saying that it didn’t show my paypal account numbers? I told them paypal DIDN’T HAVE ACCOUNT NUMBERS and went back on chat. I had requested SIX callbacks and I didn’t get ONE phone call. And apologised for the misunderstanding. And guess what the response was! Something that don’t even exist. I went BACK onto chat and another operator told me he had spoken to the team and now they want an official letter off paypal stating my account was closed? Oh wow I hit the roof! Why all this drama when I hadn’t even deposited with paypal? The problem is with a few selected gambling sites nowadays. They are happy to accept your money. But make you jump through hoops to get it back!

Update: I finally got a call off them and they said

Ohhh the last time you used paypal was two years ago. So we will remove that option and you can withdraw to the card you deposited on, just like that!