Floor, Flat/Office 401, Omologites, 1087, Nicosia, Cyprus, which is a subsidiary of Altacore N. V., established under the laws of Curacao, which has an agreement with Antillephone N. V. for its gaming license. Altacore N. V. has Registration number 151002 and its registered address is at Perseusweg, 27A, Willemstad, Curacao. Allreels.
The General Terms and Conditions are a lawful agreement between an account owner (user / player) and the company (Allreels. All account owners registered at should act in accordance with the General Terms and Conditions.
Before you start playing, you must register a player account at
An account at Allreels. Owner for honest execution of normal commercial transactions between the Owner and Allreels and for betting money or engaging in other gambling-related activities.
Allreels. Website? Internet gateway accessed online at It has all relevant information about Allreels activities and used by the Company to provide services to its account owners.
Please mind the fact that each game at Allreels has its own rules and conditions.
You can read the terms and conditions of every bonus and promotion in the “Promotions” section of the Website.
Users must use all the services provided by the Company in accordance with the Terms and Conditions and applicable restrictions.
The text of the Terms and Conditions is in English, which has legal force. The translation of the Terms and Conditions into any other language is carried out for information purposes only. In case of any inconsistency or discrepancy between the English language text and any other language version, the text of the Terms and Conditions in English shall prevail.
Create an account
Before you start playing or using our services, you must register a player account at our Website.
You can create an account at Allreels.
- – by pressing Registration button and following the on-screen instructions
Allreels from time to time.
Your account will be managed by Allreels and/or its affiliate and/or another company you entered into the contract with.
To modify your Personal data, you can contact our Customer support or just use the My Profile tab in your account. The Company may suggest other means to edit personal data from time to time.
The finance department may postpone processing a withdrawal request due to additional verification.
By creating your account, you guarantee the following:
- – You understand and accept the existing risks of losing your money by using the services of the Website
You are at least 18 years old.
– You are over the legal gambling age in your jurisdiction
– Gambling is not prohibited in your jurisdiction
– You can enter into contracts under the laws of your jurisdiction
– You are not banned from gambling
Your account hasn’t been deleted for the following reasons: conspiracy, fraud, criminal activity, violation of the Terms and Conditions or the Responsible gaming clause.
In order to prevent fraud and to add an additional layer of security to your transactions, Allreels performs identity verification and payment authentication.
An account owner must complete the account verification before withdrawing funds.
In some cases, Risk Allreels Casino Department has the right to request video verification from the player via Skype.
Skype at an agreed time with the representative of the Risk Department, the Site Administration reserves the right to cancel all winnings and close the account without the right to recovery.
You’re not allowed to create multiple accounts: only 1 account per person. Any other accounts besides your main Allreels account are considered duplicates. The Casino reserves the right to block multiple accounts without notice.
If we decide to delete a duplicate account:
- – all bonuses, free spins and winnings that you received by using this account will be canceled
Company has the right to confiscate deposits that were made with a duplicate account.
Company has the right to allow a player to use multiple accounts. In this case, all winnings, bonuses, deposits and bets will remain valid.
When it comes to gambling laws, they differ from country to country. The following is a list of countries where online gambling is illegal, so you cannot create an account at Allreels: UK, USA, Spain, France, Netherlands, Ukraine (including temporarily occupied territories), Curacao, Aruba, Sint Maarten, Bonaire, Sint Eustatius, and Saba, Poland, Dutch West Indies, Statia, Singapore and Italy. Allreels has the right to suspend any account created by residents of these countries, as well as to cancel deposits and bets.
Some game providers may restrict certain games from being played in certain countries.
NetEnt games are not available for the following countires.
– Completely banned in USA, UK, Spain, France, and Italy
Restricted areas: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.
In these regulated countries gambling may be permitted, but NetEnt should obtain a license from a local regulatory authority: Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, UK and USA.
In addition to the above, these games: Jumanji, Emojiplanet, Guns & Roses, Jimi Hendrix & Mot? Conan Video Slot are prohibited in Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, China, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia , Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, USA and UK. Aliens is prohibited in Japan and Canada.
Plane of the apes video slot is prohibited in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine.
Vikings video slot is prohibited in Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Guyana, Hong Kong, Ecuador, France, India, Indonesia, Iran, Iraq, Israel, Canada, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Cambodia, Kuwait, China, Russia, South Korea, USA, Sudan, Syria, Singapore, Taiwan, Thailand, Tunisia, Turkey, Ukraine, Uganda.
Narcos video slot is prohibited in China, Indonesia, South Korea.
In addition, the Universal Monsters game series (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, The Invisible Man) is only available in Austria, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Brazil, Hungary, Germany, Greece, Georgia, Iceland, Liechtenstein, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Sweden, Ukraine, Croatia, Turkey, Cyprus, Czech Republic, Finland, France, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Peru, Poland.
ALLREELS ACCOUNT MANAGEMENT
1. Allreels may at its discretion at any time:
- – reject a user’s request to create a Allreels account
– block an existing Allreels account without notice
– reject deposits without explanations
– request additional documents at any time to verify the identity of an account owner. The �ompany has the right to suspend the account until the user provides necessary documents
– suspend or block access to the services of the �ompany, confiscate funds from the player’s balance in the event that the same payment details are used with another account
– store and manage users’ funds in accordance with generally accepted financial management principles for such funds
– block a Allreels account, confiscate funds or reject claims if an account owner directly or indirectly violated the Company’s corporate policy published on the Website or is caught or suspected of conducting illegal activities on Allreels (violated a law in vigor or other regulations, the rights of a third party)
– suspend or block access to some or all games, promotions, prize drawings or other services, if there’s a legitimate reason to believe that a Allreels account is used, has been used or will be used to carry out fraud or any other illegal activities
– suspend or block access to the services of the �ompany, confiscate funds if there are reasons to believe that a user is cheating or attempting to harm (in any way) the client base or the Allreels software
Website if there are reasons to believe that a user is using AI to play on the Website or trying to team up with another player or group of players. By registering on the Website, a user agrees to play in accordance with the principles of fair play, otherwise, he will have an undeniable advantage in a game over other players.
Account Holder participation in the Services, forfeit or confiscate funds available on the Allreels Account if its Holder is found cheating. Also it can happen if Allreels administration has the reasons to believe that the Account Holder has used a system (including machines, robots, computers, software or any other automated system), that is designed to defeat or capable of defeating the Client Application and/or Software.
- – safe and proper management of user funds
– collection, storage and management of personal data of users in accordance with the Information privacy law
– storage of user funds in a separate bank account.
Allreels is not a financial institution and does not charge interest on registered user accounts.
You’re not allowed to create multiple Allreels accounts: only 1 account per person. If a user has violated this condition, Allreels has the right to block and/or delete duplicate Allreels accounts, confiscate or redirect all funds to the main Allreels account. Any bonuses of duplicate Allreels accounts will be confiscated.
It is prohibited to disclose your account data to third parties, sell or transfer access to the account, or buy access to another account.
It is prohibited to transfer funds from one account to another
4. ACCOUNT SETTINGS
4.1. Account settings allow an account owner to:
- – block access to games for a certain period of time.
If Allreels has reason to believe that gambling can ruin a person’s life socially, emotionally and financially, the Company reserves the right to block the user?
Please note that gambling can be addictive. If you?
ACTIVE AND INACTIVE ACCOUNTS
An account is considered inactive if it hasn?
2 Allreels has the right to suspend or delete accounts if:
Allreels account doesn’t record any transaction for 12 consecutive months (such accounts are considered inactive.
Allreels administration tried to get in touch with the owner of the inactive account, but there was no answer / necessary payment instructions were not respected.
If your account has been blocked or deleted, and your account balance is positive, you must contact Allreels support and, if necessary, provide detailed information to resolve the issue of possible withdrawal of remaining funds.
The Company has the right to charge a monthly fee for an inactive account in the amount of 5 EUR /month (or the equivalent in another currency).
Any balance on an inactive account received as cashback will be immediately canceled.
According to the following conditions, any laws, regulatory acts, policies and provisions of the General Terms and Conditions and without prejudice to the Company, Allreels reserves the right to suspend a Allreels account for the period needed to fulfill a chargeback request.
Upon receipt of a chargeback request, Allreels will send a notification about its processing to the e-mail address indicated in the owner? This is to confirm the identity of the account owner, as well as to clarify the payment method used by the owner to deposit or withdraw funds. If, after receiving the notification, the account owner didn? Allreels will send two additional notifications to the e-mail address indicated in the owner?
If during the processing of a chargeback request the user account was blocked and the user:
- – not logged into his account for 6 consecutive months
Allreels has the right to debit the remaining funds from the inactive account in its favor.
DELETE A ALLREELS ACCOUNT
In order to return funds on a blocked or deleted account, you must contact Allreels support to clarify details necessary for refund.
If you want to delete your account due to gambling addiction, or your account was blocked by Allreels due to fraudulent activities, you agree to never create a new account on this Website. The Company is not responsible for any losses you may incur after opening a new account. We reserve the right to delete an account violating these conditions at any time.
You can delete your account only if you do not have funds on the balance and/or there aren?
If a player closes his casino account due to ?
The player undertakes not to open a new account. The casino is not responsible for opening by you a new account and any losses that you may incur after opening a new account. We reserve the right at any time to close an account that was created on violation of these rules.
In case of violation of the rules of the project, the casino administration can return the deposits to the player with the deduction of administrative commission up to 15%, depending on the player’s payment method.
Any financial transaction (balance replenishment / money transfer, etc. Allreels account can be carried out at any time with the help of a Financial Institution or a Payment service provider.
Method, conditions, availability and duration of monetary transactions on the account depends on the time required to perform these transactions, as well as on the country of residence of a user and a financial institution used for these transactions.
Allreels has the right to reject a transaction if an account owner did not provide enough evidence to prove his identity, age, location and ability to pay.
Allreels transfers all funds received from an account owner to his Allreels account. All user funds are stored in a bank account separate from that of the Company.
4. An account owner can:
- – deposit funds to his Allreels account by using only his personal credit card or personal account opened with a Financial institutions or its licensees
– it is forbidden to provide access to the account to third parties, including for making deposits or withdrawing funds. An account owner agrees that his account is for his own use only
– an account owner is not allowed to transfer funds from your account to other players or vice versa.
– an account owner is solely responsible for compliance with the above obligations.
Allreels has the right to reject a bet if the name of the account owner from which funds are transferred differs from that indicated in the personal/contact information of the account owner and there is insufficient evidence that this account really belongs to the account owner.
Allreels does not interfere with the balance of a Allreels account owner unless it is necessary to:
- – debit a Allreels account for a bet made, to be made or about to be made by its owner during a game
– initiate a chargeback by request of a Allreels account owner
– pay basic bank fees for deposits and withdrawals.
The balance on your Allreels account may become negative if you have sent a chargeback request to a Financial institution and it has been approved.
If an account owner requests a withdrawal of funds he deposited or received from the Company as real money, but never used in games, Allreels will reject this request in order to prevent money-laundering.
Allreels has the right to determine maximum and minimum deposit amount depending on the payment method chosen by a user.
Some countries may ban gambling and classify gambling games as illegal. If you are a resident of these countries, please stop using the Website immediately. Users are responsible for their actions or conduct on the Website in accordance with applicable laws.
Allreels prohibits the use of the Website for money laundering. The Company has the right to block any suspicious transactions and notify the relevant authorities about them.
Allreels undertakes to check transactions of all users to prevent money laundering.
A user is fully responsible for paying and performing the necessary tax checks, as well as for paying all necessary taxes associated with winnings, prizes, his account and activities on the Website.
A user confirms that he? A user undertakes to use only those funds in the Casino that were obtained legally.
When you use G2A Pay services provided by G2A. COM Limited (hereinafter referred to as the “”G2A Pay services provider””) to make a purchase on our website, responsibility over your purchase will first be transferred to G2A. COM Limited before it is delivered to you. G2A. COM is becoming Merchant of Record over your purchase. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements which can be found under the link and are not subject to the Terms on this website.
In order to proceed the payment transaction, you temporary entrusts the G2A. COM with subject of the transaction, and G2A. COM takes responsibility for the product and for the transaction processing.
9. WITHDRAWAL POLICY
Withdrawal from the gaming account can be made in any way available at the Casino website at the time of replenishment.
The Casino reserves the right to transfer funds in a way different from the payment method specified by the Gambler.
– When verifying your account you must provide the following documents:
- – copy of your passport or driver?s license in color with valid expiration date
– copy of the credit/debit card in color that was used to replenish the balance (both sides). It is necessary to hide the middle 8 digits of the card and the CVV code
– screenshot of your bank account with the following information:
- – Bank account number / IBAN
– Bank ID / BIC
– full address of the recipient party (zip code, street, city, country)
– screenshot of your electronic wallet, that was used to replenish the balance (with wallet number and personal data page)
– if necessary, your selfie with a passport or driver?s license in hand
– copy of the utility bill (not older than 3 months), which clearly shows the name and address of residence
We may occasionally request additional information or details regarding any deposit made by you.
All withdrawal requests are processed by the financial department within 24 hours after the successful identity and account verification, every days 9. GMT+3).
Allreels is not responsible for non-compliance with the withdrawal terms for technical reasons beyond the control of the Casino.
Allreels has the right to determine its own payment and withdrawal terms and maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status and other possible factors affecting the withdrawal process.
There is a limit of 3 simultaneous withdrawal requests.
- per transaction: 400 EUR or 25000 RUB
in 24 hours: 400 EUR or 25000 RUB
per month: 10000 EUR or 650000 RUB
Allreels may, at its discretion, choose a Payment service provider to perform certain procedures concerning deposits, withholding and managing funds and/or to facilitate the withdrawal process from Allreels accounts.
– request a withdrawal of funds from his Allreels account only to his personal account opened with a Financial institutions or its licensees
– the minimum withdrawal amount is 20 EUR 00 rubles for bank cards and 200 rubles for other payment methods
Therefore, you must ensure that payment details meet the requirements of a respective payment system.
The Casino has the right to determine its own payment and withdrawal terms and maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status and other possible factors affecting the withdrawal process. If the amount of bets from the player? Company has the right to withhold a commission of up to 10% of the withdrawal amount. The commission is deducted from the player?
Withdrawal is carried out by transferring funds to the bank account of a Allreels account owner, if he made such a request. Allreels has the right to limit the maximum withdrawal per Allreels account.
9.5 In order to withdraw funds, you must perform the following steps:
Select Withdraw funds in the appropriate section of your Allreels account. Choose a suitable withdrawal method. You may be asked to provide the necessary personal data to confirm your identity, ownership of the account and the amount required for withdrawal. After clicking on the “Confirm” button, you will see a notification confirming the withdrawal request. Withdrawal can only be made using the exact same method that you used to add funds to your account. There may be restrictions on withdrawals. Allreels may require additional information to confirm your identity and account to be credited(selfie with passport / credit or debit card, etc.
Allreels reserves the right to charge a processing fee for withdrawals.
A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.
If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.
In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the �redit �ard, and notify all the appropriate authorities and parties.
If the client initiates the “deposit refund”, in this case the funds will be returned to the client within 7 working days, after the client has made a request for a refund, as well as the confirmation of the request from the financial department side.
Anti-Money Laundering Policy
As soon as the Player opens an account with Allreels Casino, the Player is agreeing to abide by all the rules and regulations relating to anti-money laundering that are in place. In short, the Player binds himself not to use funds that are, in any way whatsoever, the proceeds of crime.
Players may not use Allreels Casino?
If the Player does not respect these rules and regulations, then Allreels Casino may suspend the Player? Account pending investigation.
Registration of Players
The process for the registration of players is provided for under the Terms and Conditions.
Before any opening of an Account there must be registration by the Players which involves the provision of accurate details to Allreels Casino. It is the Player? Allreels Casino with updated information to any information / documentation provided at the initial Account opening stage. Allreels Casino has the discretion to verify creditworthiness of a Player with third parties who previously provided any information on the Player.
Upon Registration, Player must fill in all the information requested, and it is Player’s responsibility to ensure that the information provided is complete and accurate.
Allreels Casino reserves the right to carry out verification procedures. In case Allreels Casino suspects that Player provided false information, we are entitled to close and block Player’s access to Account.
Player has the responsibility to inform Allreels Casino of any updates or changes of his information.
If Allreels Casino becomes aware that a person has provided false information We will immediately cancel that person? Player with Allreels Casino and close his Account.
No person under eighteen years of age (or the applicable majority age in that person? Player and any funds deposited or any money won by any such persons shall be forfeited to the Regulatory Authority.
Allreels Casino shall, always, keep a secure online list of all registered Players. Any one individual can only register a single Account with Allreels Casino and multi-account practices are strictly prohibited.
Allreels Casino shall not open anonymous Accounts or Accounts in fictitious names such that the true beneficial owner is not known.
Examination of transactions
Allreels Casino reserves the right to monitor all the transactions with a view to prevent money laundering. Furthermore, Allreels Casino reserves the right to examine with special attention, and to the extent possible, the background and purpose of any complex or large transactions and any transactions which are particularly likely, by their nature, to be related to money laundering or the funding of terrorism.
Payments of winnings
A Player requesting the first withdrawal following registration shall be required to verify his identity through the submission of a copy of an identification document. The withdrawal request shall not be acceded to by Allreels Casino prior to receipt of a copy of this document from the Player.
In all cases, Allreels Casino reserves the right to suspend a cash-out request pending verification of Player?
Payments of winnings or refunds shall be transferred back through the same channel from which Player had made the original transfer in the first place. Where this is not possible, the Player shall be requested to provide an alternative channel together with sufficient proof that such channel relates back to the Player. It shall be within the Allreels Casino’s sole discretion to determine whether proof provided by the Player is sufficient or not. Allreels Casino may, in its sole discretion and in accordance to the licencing compliance rules and an internal risk assessment, require a first payment of winnings for the Player being released as the bank transfer wire with a purpose of completing the KYC verification checks.
All withdrawals from Players must be thoroughly checked as per our payout management procedures before being processed. When it becomes evident that a Player never had the intention to carry out any betting activity with us, the Player should be informed that funds will not be processed until his identity, age and place of residence is proven beyond doubt and/or a period of at least three months has elapsed from when the deposit was made.
Acceptance of wager
Allreels Casino shall not accept a wager from a Player unless?