When you need support then better contact them when you have a ton of time because their chat support might be one of the worst I have ever seen out of 1000’s of chat supports online. And I am not joking about that. Currently now I am still contacting live support. The first two agents broke their connection on me after explaining what I needed and the 3rd agent sends me this: Hi, I am going to need a few minutes before to be able to help with your request. Please hold on and I will be with you in a bit! In the meantime please make sure that you share all the details of your request with us in order to get help as soon as possible! I contacted.
The only simple request I had was to ask them to add a bonus manually to my account because I was not able to see the bonus in my account, and since I made the deposit already, I asked them to add it manually. That is now. I am not joking almost 1. Don’t get me wrong, I really love the casino, but their live support agents.
After 30 min not responding by the support agent I typed that I will play raw and they can keep their bonus and that I will review this on AG. But no response off course. Its beyond bad. I cannot believe my eyes.