The platform itself isn’t too bad, the user interface is a lot easier and less problematic than some of the other lesser known bookies. But they do have quite a few strange terms and conditions that aren’t in line with industry standard. There’s probably more that im yet to come across so far. Only 1 withdrawal per week is free. Any other withdrawals, no matter the amount will include a ? Which is extortionate if you ask me. I can deal with withdrawal fees as other sites do this too but ?
Game postponements also take way longer than other bookies to settle/void. Especially ones where they havent even started the game. Places like PP will void the leg after about 2 hours. LV are looking for you to wait 30 hours for some sports. In my instance, I have 2 winning Acca’s that aren’t currently being paid out because we’re still having to wait for a game that was postponed 24 hours ago, to be voided officially by LV traders. Despite their own T’s and C’s saying basketball postponements only require you to wait 15 hours for it to be settled.
So not only do they have some stupid TandC’s but they don’t even follow them themselves at all times. Their come back to this is Users register on the assumption that they’ve read these TandC’s but as I explained to their live chat team, whilst most people don’t have the time to read all of them, we do expect LV to roughly follow the industry standard, which so far in my experience doesn’t seem to be the case.
Although I don’t necessarily have an awful experience, all of their processes seem to be a lot slower than a lot of companies, especially considering places like PP can have my withdrawal in my account within 20 mins of me requesting it. If they sorted out this unnecessary processing time and removed the withdrawal fees they’d be a half decent bookie.