Casinia is a multi-provider casino run by a Cyprus based operator that runs under the company names of Tranello Limited and Araxio Developments N. V. This attractive site offers a lot of games, but it has some aspects that could stand to be improved upon.
Software and games selection
Casinia Casino runs on a web-based platform from which they present their games. The site’s platform is simplistic, but elegant. Everything here looks really nice and is clean, whether you choose to play on your desktop or through a mobile device. The casino has a large library of games, with hundreds of slots on offer, along with a variety of table games and live dealer games too.
The selection of games is picked from top-notch casino game developers such as Net Entertainment, Microgaming, Quickspin, Yggdrasil, Nyx, and more. In all, there are more than twenty different software developers offering their games, making for an impressive library to choose from. Finding a game isn’t difficult, as a search box lets you find a game by name. There is also a tab that lets you sort by the developer, which is a nice touch.
If you’re looking for something different, the Casinia site offers a full sportsbook. This book is surprisingly diverse, offering wagers on football, basketball, baseball, cricket, tennis, and more. The section also has live odds and virtual sports options for a few sports such as football, letting you watch these FIFA-esque games play out through streams.
Banking and Customer Service
The banking system at Casinia is diverse, as there are a multitude of different ways to deposit and withdraw funds to and from your account. Common methods include credit cards, bank transfers, and e-wallets, and many of these are more or less an instant process. The casino also allows you to set your account up in a number of different European currencies.
There are monthly withdrawal limits in place that vary according to your “VIP level” at the casino. The default tier is bronze and this limits you to ? This status is measured according to your activity on the site over the past 30 days. There is no statement in the T&Cs that excludes the payment of networked progressive jackpot winnings from these limits, so I err on the safe side and assume that they do.
The withdrawal process that I went through in testing this casino was a fairly standard process involving the provision of documents to verify my identity. This process took around four days between submission of withdrawal and payment, and my small withdrawal was paid in full in one go. However, I asked a couple of other players I know who have had experience with other casinos in the Tranello Group, and was told that they will commonly split larger withdrawals into small weekly payment amounts, for no discernible reason other than to stall paying out on the full amount. These anecdotes are supported by various complaints I found via a Google search. While I had no problems, my gut feeling is that this casino likes to play games with the withdrawal process when it suits them, which is always a bad sign.
The live chat is open 24 hours a day, while the phone support is open from 10am to 8pm Moscow time. The support team I encountered was fast to respond and despite obviously not being native English speakers, they seemed to know their stuff relating to the various games on the roster. Overall, the experience with the staff was about what I’d expect.
Security, fairness, and responsible gaming
I was pleased to see that Casinia uses standard SSL encryption to safeguard your connection while you are playing and transacting at the casino. For those that don’t know, this means that the casino encrypts your information as it’s sent between your computer and the casino’s servers. By putting this in place, no hacker or thief can steal your data. This security feature is vital and should be expected in this day and age. If a casino does not use SSL encryption, you should go somewhere else that does.
In terms fo game fairness, Casinia offers many of its games from top tier developers that have their games tested by respected third party laboratories. On the other hand, there are games from Pragmatic Play (aka TopGame) that we view as extremely suspect and advise all players to avoid. In terms of the casino itself, it holds an Antillephone license to operate from Curacao. As we have stressed many times before here at Casino Listings, Curacao license are barely worth the paper they are written on as the licensor there does nothing to help players or regulate casinos. The casino does not report RTP percentages for its games, aside from the minority of game developers that voluntarily publish them in game help files. Neither does this casino report on its actual payout percentages via monthly audits or the like.
I got the feeling that responsible gaming is an afterthought at this casino. Sure it is addressed with the usual page of information on identifying and fighting problem gambling behaviours, along with links to problem gambling counselling groups. Casinia fails to actually follow through on this though, as they offer no real controls for their customers to limit their betting. They don’t even offer any advice on contacting customer support if you want to limit your wagering. Most good casinos these days have terms in place to limit deposits, self-exclude, or control play levels. I hope that these work their way in at some point, as Casinia would be a better casino for it.